Hiking New Zealand Assurance
Have confidence in this time of uncertainty when you book with Hiking New Zealand.
We have been New Zealand’s guided adventure specialists since 1993 and we pride ourselves on crafting superb itineraries, connecting people with nature and offering exceptional service. As a specialist we talk to you and help you to make the best trip choices from a vast array of choices. We also assist you with your preparations, and of course our trips are great too!
No one knows what travel restrictions will be in place in the coming months. We get it, we want you to get excited about travel and plan a holiday, but we also know that you feel uncertain about whether you will be able to travel at all, and whether you should hand over money for an adventure that you may not be able to start.
Our new booking terms take the uncertainty out of the process and you can enjoy the excitement!
Book with our Hiking New Zealand team now as a tentative booking (place on hold/pencil booking) until we have more certainty. Hiking New Zealand does not know if there will be future travel restrictions and whether borders will be open or to whom. So let’s take the uncertainty away and hold your spot on a trip, and then together we can work out how best to proceed.
For bookings on trips not operated by Hiking New Zealand we will communicate with you exactly when payment will be required and the terms and conditions.
For Hiking New Zealand operated trips there will be no deposit required (zero cancellation fee) until the New Zealand border is open to travel from your country. We aim to confirm 10 weeks prior to tour departure. Payment is due 65 days prior to departure and then standard terms and conditions apply.
Should travel restrictions be put in place after payment has been received that inhibits travel, any monies paid will be held as a credit by Hiking New Zealand for future travel. This credit can be transferred to another person’s name with no additional charge.
As we all adjust to a ‘new normal’ way of life, you can be assured our team is getting ready for another exciting season of adventures and waiting to guide you on a trip of a lifetime.
All tours will be following the guidelines of Support Adventure that are appropriate for the current Alert Level.
Our thoughts are with all those affected by the coronavirus, while the safety and security of our clients and team members is paramount. The most accurate and up to date information on the status of New Zealand and its borders can be found on official websites:
WHO Advice for the Public
New Zealand Coronavirus Status
New Zealand Government Advice for International Travellers
United States Travel Advisories
United Kingdom Travel Advisories
Australia Travel Advisories
If you are currently booked with Hiking New Zealand, please contact us for updates or if you have any questions or concerns about your future travel to New Zealand.
As the situation evolves, we will update any travellers who currently have bookings. Otherwise, please do get in touch – we would love to hear from you and are here to chat or answer any questions you may have about future travel plans. Now is a great time to begin dreaming of your next active vacation and to gather ideas. We look forward to welcoming you to New Zealand once borders re-open, health and travel concerns are allayed, and you feel comfortable to travel again.