Hiking New Zealand Assurance
Have confidence in this time of uncertainty when you book with Hiking New Zealand.
We have been New Zealand’s guided adventure specialists since 1993 and we pride ourselves on crafting superb itineraries, connecting people with nature and offering exceptional service. As a specialist, we talk to you and help you to make the best trip choices from a vast array of choices. We also assist you with your preparations, and of course, our trips are great too!
If New Zealand Government-imposed travel restrictions happen immediately prior to your departure date and you can’t get to the start of your tour, we will transfer you to another suitable date (subject to availability and any seasonal rate increases).
We highly recommend that you hold travel insurance. Even with our more flexible booking conditions, Hiking New Zealand Ltd is not liable for any cost or loss, directly or indirectly, from any personal disruption due to COVID-19. Such costs or losses include, but are not limited to: requirements to follow COVID-19 mandates, flights, accommodation, transfers, and other expenses incurred over and above the tour price. Once your tour has commenced there is no refund available for any portion due to any circumstances. Any decision regarding exceptions to this policy are at the discretion of Hiking New Zealand Ltd or the Operator of the trip if it is not Hiking New Zealand Ltd.
The standard terms and conditions still apply if you are unable to travel for other reasons.
If you can’t make the trip, due to Government-imposed travel restrictions in your country or ours and postponing is not feasible, but you wish to receive a refund, we will do our utmost to work with our industry partners to refund as much of your ticket price as possible. This could be up to a 100% refund.
- COVID-19 travel terms and conditions differ across accommodation and activity partners we work with, so please ask us directly what terms apply to your trip.
- Travel insurance differs greatly, and 'COVID cover' can mean very different things to different insurance companies. Cover may or may not include pre or post departure cancellation, the requirement to self-isolate or if a companion tests positive. Travel insurance is complex which means that even if a policy scores highly it may not meet your particular needs. Please choose wisely.
Covid Clean Approved
Tour operating procedures have been carefully fine-tuned with your health, wellbeing, and safety in mind. With almost 30 years of experience operating tours, and in accordance with the standards set by the WHO (World Health Organization) and WTTC (World Travel and Tourism Council), we have obtained COVID Clean accreditation from Qualmark (Tourism New Zealand's official quality assurance organisation).
All tours will also be following the guidelines of Support Adventure that are appropriate for the current Alert Level.
Updated 20 September 2022
Up to date New Zealand status
Our thoughts are with all those affected by the coronavirus, while the safety and security of our clients and team members is paramount. The most accurate and up to date information on the status of New Zealand and its borders can be found on official websites:
WHO Advice for the Public
New Zealand Coronavirus Status
New Zealand Government Advice for International Travellers
United States Travel Advisories
United Kingdom Travel Advisories
Australia Travel Advisories
Transparent communication guaranteed
If you are currently booked with Hiking New Zealand, please contact us for updates or if you have any questions or concerns about your future travel to New Zealand.
As the situation evolves, we will update any travellers who currently have bookings. Otherwise, please do get in touch – we would love to hear from you and are here to chat or answer any questions you may have about future travel plans. Now is a great time to begin dreaming of your next active vacation and to gather ideas. We look forward to welcoming you to New Zealand once borders re-open, health and travel concerns are allayed, and you feel comfortable to travel again.