Hiking New Zealand Assurance


Have confidence in this time of uncertainty when you book with Hiking New Zealand.

We have been New Zealand’s guided adventure specialists since 1993 and we pride ourselves on crafting superb itineraries, connecting people with nature, and offering exceptional service. As a specialist, we talk to you and help you to make the best trip choices from a vast array of choices. We also assist you with your preparations, and of course, our trips are great too!


We strongly recommend securing your travel insurance as soon as you book any holiday.


If you're uncertain about your travel plans and worried they might change, just talk to us. Several of our guided trips offer transferable deposits or even lifetime deposits, provided you inform us at least 95 days before your trip departs. Each experience has specific terms and conditions, so don't hesitate to reach out if you have any questions before booking.

In the event of New Zealand Government-imposed travel restrictions immediately before your departure date preventing you from starting your tour, we'll transfer you to another suitable date (subject to availability and any seasonal rate increases).

Please note that Hiking New Zealand Ltd is not liable for any costs or losses resulting directly or indirectly from personal disruptions due to a global pandemic. These costs or losses include but are not limited to requirements to follow pandemic mandates, flights, accommodation, transfers, and other expenses incurred over and above the tour price. Once your tour has commenced, no refunds are available for any portion due to any circumstances. Any decision regarding exceptions to this policy is at the discretion of Hiking New Zealand Ltd or the Operator of the trip if it is not Hiking New Zealand Ltd. The standard terms and conditions still apply if you are unable to travel for other reasons.

The standard terms and conditions still apply if you are unable to travel for other reasons.


If you're unable to make the trip due to Government-imposed travel restrictions in your country or ours, and you wish to receive a refund because postponing is not feasible, we'll do our utmost to work with our industry partners to refund as much of your ticket price as possible. 

Please note:

  • Pandemic travel terms and conditions differ across accommodation and activity partners we work with, so please ask us directly what terms apply to your trip.
  • Travel insurance differs greatly, and pandemic cover can mean very different things to different insurance companies. Cover may or may not include pre or post-departure cancellation, the requirement to self-isolate, or if a companion test positive. Travel insurance is complex which means that even if a policy scores highly it may not meet your particular needs. Please choose wisely.


Covid Clean Approved

Tour operating procedures have been carefully fine-tuned with your health, well-being, and safety in mind. With almost 30 years of experience operating tours, and in accordance with the standards set by the WHO (World Health Organization) and WTTC (World Travel and Tourism Council), we have obtained COVID Clean accreditation from Qualmark (Tourism New Zealand's official quality assurance organisation). 

All tours will also be following the guidelines of Support Adventure that are appropriate for the current Alert Level.

Updated 24 June 2024


Hiking New Zealand team  


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