Hiking New Zealand reserves the right to alter or amend any tour should the weather or any other situation require this. Hiking New Zealand finalises all tour logistics upon the express condition that they will not be liable for any injury, damage, loss, accident, delay or irregularity which may be brought about either by reason of weather, or defect in vehicle, vessel or aircraft or through the acts or lack of action of any company or persons engaged in transporting or guiding passengers, or arranging the tour.
Hiking New Zealand Ltd is not liable for any cost or loss, directly or indirectly, from any personal disruption due to COVID-19. Such costs or losses include, but are not limited to: requirements to follow COVID-19 mandates, flights, accommodation, transfers, and other expenses incurred over and above the tour price. Once your tour has commenced there is no refund available for any portion due to any circumstances. Any decision regarding exceptions to this policy are at the discretion of Hiking New Zealand Ltd or the Operator of the trip if it is not Hiking New Zealand Ltd.
For bookings, four or more months in advance of the departure a 25% deposit can be paid with the remainder due 95 days prior to your trip. For bookings within four months of the departure, full payment is required.
95 days or more prior to departure – 80% refund of the deposit paid OR your full deposit is transferable to a future trip booked directly with Hiking New Zealand
94 to 21 days prior to departure – 80% refund of the full ticket price
20 to 11 days prior to departure – 50% refund of the full ticket price
10 days or less prior to departure – NO REFUND.